FAQs

Here is a list of the most commonly asked questions on our site. If the answers to your questions are not below, please fill out our contact form here.

Registering:

Q. Do I need to be a registered user to purchase a card?
A. Yes, you do. Registering is very simple and only takes a few minutes.

Q. Does Picture This Cards use my personal information?
A. We do not pass your details onto any third parties. We will only hold your details to provide monthly newsletters from ourselves - and you are easily able to unsubscribe from these newletters if you wish.

Q. What do I do if I forget my log-in user name / password details?
A. Your user name is your email address which you used to register with. If you forget your password, please click on the link "Request Password Help" on the log-in page and your password will be emailed to you.

Postage:

Q. What are your postage costs?
A. Postage and packing within the UK is free. We post via Royal Mail First Class unless orders are over a value of £40 - these orders are sent Recorded Delivery, free of charge.

Q. Do you ship to overseas addresses?
A. Sorry, no we don't at present.

Orders:

Q. Is there a minimum order value?
A. No, there is no minimum order value.

Q. Will I get email confirmation of my order?
A. Yes you will; you will also get a confirmation email when the order is despatched. Should you not receive these emails, please check your "spam" filter incase they have been mistakenly identified as junk mail. 

Delivery:

Q. How quickly will my order be despatched?
A. Providing your items are in stock, we will despatch within 24 hours.

Q. How long will it take for my order to arrive within the UK?
A. All packages to be delivered within the UK are sent First Class post. Royal Mail quote that they aim to deliver all First Class mail by the next working day. However, some deliveries can take 2 to 3 working days. 

Security:

Q. What measures do you take to ensure my credit card detail secure on your site?
A. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your online credit card payments are handled by Barclay Card. When you make a payment, you will be transferred to the Barclay Card server. All communication is encripted and once your card details are accepted, the Barclay Card server sends a confirmation message to our site. Thus, we never have access  to your credit card details.

Cancellations:

Q. Can an order be cancelled?
A. Yes, an order can be cancelled up to point of despatch. If you wish to cancel an order placed, please email us at info@picturethiscards.com

Returns:

Q. What is your returns policy?
A. Cards may be returned within 14 days of purchase for a full refund but must be unopened, in their original cellophane wrapper and in a saleable condition. Any postage costs incurred when returning items are at the customers expense. Please email us at info@picturethiscards.co.uk for a returns authorisation number which you will need to include with the returned product.